Our Privacy Policy

Updated: June 2021

We receive, collect and store information you give us, whether via the website or in other ways. We also collect the Internet protocol (IP) address used to connect your computer to the Internet; your login and password for training if you have signed up for this; your email address; computer and connection information and purchase history.

We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

We also collect personally identifiable information such as name, email address, telephone number, postal address; payment details (including credit card information); comments and feedback and personal profile.

We collect your personal information in different ways. These include when you sign up to our mailing list or newsletter through the website; when you send us an enquiry form through the website; when you make enquiries by phoning or emailing us and when we talk to you on a discovery call.

We collect your personal and non-personal information for the following purposes:

To provide our services to you effectively
To enable us to contact you with general or personalised messages, arrangements and promotional material
To give you updates via the newsletter and marketing emails (should you consent to this)
To collect statistical data which we may use to improve our services
To comply with any applicable laws and regulations

Our company website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to tell you about our services and allows you to request more information and book services with us. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

When we collect data from you through email or telephone calls we store this on a secure, password protected drive.

We may use your personal information in order to contact you for various purposes such as:

If you choose to opt in to marketing and promotions and/or newsletters you will receive these via email.
We will use telephone, video call and/or email to communicate with you regarding one to one consultancies.
We will use password and username to allow you to log in to the website and access online training you have signed up for.
We will contact you via telephone and/or email with messages regarding sessions you are booked onto.
We may contact you by telephone or email to request feedback on our services.

Our website uses cookies to optimise your browsing experience. You can consent to cookies, and choose not to consent to non-essential cookies, on a pop-up on the website.

You can find out more about cookies at http://www.allaboutcookies.org/. You can manage your cookies using the following links:

On Firefox http://support.mozilla.com/en-US/kb/Enabling%20and%20disabling%20cookies

On Internet Explorer

https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies

On Chrome

http://www.google.com/support/chrome/bin/answer.py?answer=95647

On Safari

http://support.apple.com/kb/PH17191?viewlocale=en_US&locale=en_US

On Android

https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en&oco=0

If you do not want us to hold or process your data, wish to withdraw your consent or want to delete or change the information we hold, please contact us at guidingstarsconsulting@gmail.com or write to us at Guiding Stars Consulting, 23 Burnham Square, Upper Froyle, GU34 4FB.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you remain fully aware of what information we collect and how we use it.

Terms and Conditions

Updated: July 2021

By signing up to work with us through our one to one consultancy service you agree to the following:

To read and understand our Privacy Policy which explains how we will keep and use your personal information.
To do your utmost to keep appointments arranged with us and contact us no later than 48 hours, should you need to rearrange.
We understand that circumstances may change and you have the right to cancel your sessions. Please ensure this is at least 48 hours in advance to receive a full refund. For cancellations that are made less than 48 hours before the planned session, you will still be liable to pay the full session cost. We will work with you to try and find a convenient time to rearrange any sessions.
To understand that it may take time to build a positive working relationship with your child, and as such, initial sessions may be focused on developing this relationship before introducing strategies or programmes. In the case that your child does not appear to respond to us after a few sessions, we will discuss with you how best to move forward and perhaps alternative ways we can support you.
To understand that during the course of our work with you we may adapt initially suggested strategies or sessions in order to guide you and your child towards the best possible results.
Provision of a quiet room/area to conduct 1:1 sessions.
To reimburse travel costs where we have to travel over 15 miles from Upper Froyle, at a cost of 15p a mile.
We request that clients make timely payment for our service by settling their account within 14 days of invoice date. Should there be a problem with this, please contact us via email or telephone.
To understand that we cannot offer a 'quick fix solution'. We will suggest strategies but you and your family will need to work on implementing them, with Guiding Stars to support and advise you.
To complete assessment forms and answer assessment questions as thoroughly and accurately as possible.
To follow our Complaints Procedure should you have a problem.

Guiding Stars will:

Arrange calls, analyse assessments and write your report in a timely manner.
Attend arranged appointments punctually and inform you as soon as possible should anything prevent this.
Adhere to our Privacy Policy, keeping your data secure. All confidential details, including notes and assessments on children and correspondence will be stored securely and treated confidentially according to General Data Protection Regulations (GDPR) and the Data Protection Act 2018.
Reports and programmes are stored on a password protected computer, in a secure online system.
Send invoices via email, following initial discussions. A paper copy of the invoice can be requested and sent out. We will also send confirmation of receipt of payment.
Should the matter of non-payment arise then a reminder will be sent and wherever possible the matter will be dealt with amicably. If payment is not received in full within 10 days of the date of the reminder then we reserve the right to initiate legal action. Please do contact us if you are having difficulty paying and we will support you to find a solution by negotiating a payment plan.
Provide you with our up to date DBS checks. A request can be made to see the certificate of enhanced disclosure at any time.
In the event of a safeguarding concern, where your child or another person is at risk of harm, we have a legal obligation to share that information with relevant professionals in line with the Safeguarding Children’s Act 2004.
Try our best with every child and family, but recognise that sometimes things do not work out, for various reasons. In these rare circumstances, we would work with the family to try and find a resolution. We reserve the right to terminate working with a child, if it is deemed unsafe by any of our tutors at any time during a session.